We value your business - and try to fill your order precisely - EVERY TIME.  If your shipment should be damaged in transit, immediately send an email to sales@betterbuysforpets.com or call us at toll free at 877-657-2467 and  we will assign you a Return Authorization number (RA). We cannot accept returns without this number. 

We ship all orders in U.S.P.S  or like cardboard cartons to ensure that you receive your order in good condition.  Please note:  Shipping charges are non-refundable. 

Refunds or credit will be assigned on a case-by-case basis.   Freight must be pre-paid on all authorized returns.  C.O.D. returns cannot be accepted and must be received within

We feel 30 days is sufficient time to evaluate the merchandise.

30 days of purchase

 All goods must be in new and clean condition, ready for resale.

After 30 days there will be a charge for original shipping and a restocking fee of 20%

Products must be returned in original packaging . Items that are misused or abused cannot be accepted for credit.  If these conditions are met we will gladly refund the cost of the merchandise. Postage will Not be refunded unless the error is ours.

Once again...we appreciate your business and will make every effort to address any problems that occur.

Customers are responsible for return postage

Better Buys for pets

The Latimer Corporation

3419 Virginia Beach Blvd B22

Virginia Beach, VA 23452

Phone: 757.228.7356

(Toll Free)877.657.2467

Fax: 757-463-6861

slaes@betterbuysforpets.com